Frequently Asked Questions
Your guide to natural beauty and seamless shopping.
Are Indus Valley products 100% natural and organic?
Yes, we specialize in organic and herbal formulations. Our products are crafted using botanical ingredients, free from harmful chemicals like ammonia, parabens, and sulfates to ensure gentle care for your skin and hair.
How long does shipping usually take?
Standard shipping typically takes 3 to 5 business days for domestic orders. You will receive a tracking link via email as soon as your order is dispatched from our warehouse.
What is your return policy for beauty products?
Due to hygiene reasons, we only accept returns on products that are damaged during transit or if the wrong item was delivered. Please contact our support team within 48 hours of delivery to initiate a claim.
Do you perform animal testing on your products?
Absolutely not. Indus Valley is a cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
How should I store my natural hair colors and oils?
To maintain potency, store your products in a cool, dry place away from direct sunlight. Ensure the lids are tightly sealed after each use to prevent oxidation of the natural ingredients.