Returns & Exchanges
At Indus Valley, we want you to be completely satisfied with your natural beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 15 days of delivery for unopened and unused products.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange, or contact our support team directly.
Prepare the Package
Ensure the products are in their original, unopened packaging and place them securely in a shipping box along with the original invoice.
Schedule a Pickup
Once your request is approved, we will arrange for a courier partner to collect the package from your doorstep at a convenient time.
Receive Your Refund
After our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing